Shipping policy

Shipping Policy

Items are dispatched from our warehouse in Mumbai using courier services. We collaborate with reputable courier partners such as Amazon, DTDC, eKart, ShadowFax whenever feasible. Alternatively, we engage other well-known courier service providers for deliveries. Upon shipment, you will receive notification along with a tracking number and regular updates on your consignment's whereabouts.

Products are securely packaged and sent via Amazon, DTDC, eKart, ShadowFax. Delivery typically takes 3-6 days , contingent on your location, post 24-48hrs of order processing time (packaging and dispatch).

It is the sole responsibility of the customer to ensure that complete and accurate address is provided to us to ensure error and delay free delivery of your orders. Please ensure you have clearly mentioned House/Flat/Plot/Shop/Apartment no# alongwith Street/Locality/Building/Society name. If you need to update the address details, please email us at wecare@kyomfragrances.com with your order id. This will avoid any delays from our end.

The delivery executive may call you before attempting delivery of the parcel. In case you miss the delivery, another 2 attempts are made by the delivery executive, post which the parcel may be marked for return. In case of any concerns or issues with regards to deliveries, please reach out to us at wecare@kyomfragrances.com mentioning your order id.

Refunds against undelivered orders (prepaid orders): 

We (Kyom Fragrances) have partnered with reputed courier and delivery partners like Amazon Brands, DTDC, eKart via Shiprocket, to timely deliver your orders in safe & secured manner. At times the packages may be face delivery issues like delayed delivered, non-deliveries, shipment loss/damage, and so on. 

Our delivery partners make all attempts to deliver your parcels. The delivery executive will make 3 attempts to deliver your package, beyond which it will be marked for return to origin (RTO) to us.

Your package from Kyom Fragrance may be undelivered and marked for return to us due to one or more of the following reasons: 

  • You (customer) were unavailable to at the time of delivery attempt
  • You (customer) refused to accept the delivery
  • You (customer) were not available at the delivery address
  • You (customer) scheduled another date for delivery acceptance
  • You (customer) provided a incomplete, insufficient and/or incorrect delivery address
  • Reasons beyond our (Kyom Fragrances') control like road blocks/closures, delivery partner issues beyond our control, loss/damage to parcel, etc.

In above such cases, Kyom Fragrances will refund 50% of the shipping & handling costs to you (customer). Further every instance will be dealt case by case, however, the final decision rests with Kyom Fragrances.

For any inquiries regarding shipments, please contact us via email at wecare@kyomfragrances.com, ensuring to mention your ORDER ID for prompt assistance.